Refund Policy

This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for services provided by Zywejyu. By purchasing access to any seminar, course, or digital service on our platform, you agree to the terms described below. Please read this policy carefully before completing any purchase.

Zywejyu is committed to delivering high-quality educational experiences. We understand that circumstances may change, and we aim to handle all refund requests fairly and transparently. This policy applies to all purchases made through our platform, including seminar registrations, subscription plans, and any other paid digital services.

Refund eligibility is determined by the type of service purchased, the timing of the request, and whether the service has been accessed or consumed. All refund decisions are made at our sole discretion in accordance with the terms set out in this document.

You may be eligible for a full or partial refund under the following conditions:

• You have submitted a refund request within the applicable refund window as described in Section 3.
• The service you purchased has not been substantially accessed, downloaded, or consumed.
• A technical failure on our part prevented you from accessing the service you paid for, and we were unable to resolve the issue within a reasonable timeframe.
• The seminar or event you registered for was cancelled by Zywejyu without a suitable alternative being offered.
• The content delivered was materially different from what was described at the time of purchase.

Refunds will generally not be issued in the following situations:

• The refund request is submitted after the applicable refund window has expired.
• You have accessed a significant portion of the seminar content or digital materials.
• You cite a change of personal interest, schedule conflict, or dissatisfaction not related to a service defect.
• The purchase was made as part of a promotional offer or discounted bundle explicitly marked as non-refundable.
• You violated our Terms of Service, resulting in suspension or termination of your account.
• You requested a chargeback through your payment provider without first contacting us to resolve the issue.

Refund requests for individual seminar or event registrations must be submitted at least 7 calendar days before the scheduled start date of the seminar. Requests submitted within 7 days of the event start date will not be eligible for a refund, though a credit toward a future session may be considered at our discretion.

For subscription-based access to our platform:

• Monthly subscriptions: You may request a refund within 48 hours of the initial purchase if you have not accessed any paid content during that period.
• Annual subscriptions: You may request a refund within 14 calendar days of the initial purchase, provided that access to paid content has been minimal or has not occurred.
• Renewals of existing subscriptions are generally non-refundable. If you did not intend to renew, please contact us promptly and we will review your case individually.

Purchases of standalone digital materials, such as guides, workbooks, or recorded sessions, are non-refundable once the content has been accessed or downloaded. If you experience a technical issue preventing access, please contact our support team before initiating a refund request.

To submit a refund request, please contact our support team using the information provided below. Your request must include the following details:

• Your full name and the email address associated with your account.
• The name of the seminar, service, or subscription for which you are requesting a refund.
• The date of purchase and the transaction reference number if available.
• A clear explanation of the reason for your refund request.

We will acknowledge your request within 2 business days and aim to provide a resolution within 7 business days of receiving all necessary information. We may request additional details or documentation to process your request.

If your refund request is approved, the refund will be issued to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider:

• Credit and debit cards: Typically 5–10 business days after approval.
• Digital wallets or third-party payment services: Typically 3–7 business days after approval.
• Bank transfers: May take up to 14 business days depending on your financial institution.

We are not responsible for delays caused by your payment provider or financial institution once the refund has been initiated on our end.

In cases where only a portion of the service has been used, or where special circumstances apply, we may issue a partial refund at our discretion. The amount refunded will reflect the unused portion of the service or the value of the benefit not yet delivered.

In some cases, where a monetary refund is not applicable, we may offer platform credit as an alternative. Credits can be applied toward future purchases on our platform and are valid for 12 months from the date of issuance. Credits have no cash value and are non-transferable.

If Zywejyu cancels a seminar or event for any reason, registered participants will be offered one of the following options:

• A full refund of the registration fee to the original payment method.
• Transfer of registration to a rescheduled session of the same event, if applicable.
• Platform credit equivalent to the registration fee, valid for future use.

If an event is rescheduled rather than cancelled, participants who cannot attend the new date may request a refund or credit by notifying us within 5 business days of the rescheduling announcement.

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute through your bank or payment provider. Most issues can be resolved quickly through our support team, and initiating a chargeback without first contacting us may result in delays or the suspension of your account while the dispute is under review.

If a chargeback is filed and subsequently resolved in our favor, any platform access associated with the disputed purchase may be permanently revoked.

Zywejyu reserves the right to update or modify this Refund Policy at any time. Changes will be published on this page with a revised effective date. We recommend reviewing this policy periodically. Continued use of our platform following any changes constitutes acceptance of the updated terms. Purchases made prior to a policy update will be governed by the policy in effect at the time of purchase.

If you have any questions about this Refund Policy or wish to submit a refund request, please reach out to our support team:

• Email: [email protected]
• Phone: +48 508 089 865
• Mailing Address: Studzienna 30, 71-714 Szczecin, Poland

Our support team is available during standard business hours and will do our best to respond to all inquiries promptly and professionally.